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Politique de protection des données personnelles

Purpose of processing (purpose and legal basis)

Domaine Michel Arcelain, whose head office is located in POMMARD (21630), 9 rue Mareau, has an online sales website. This site allows us to receive orders from our customers and the data collected on this occasion is recorded and processed in a customer file.

This file allows you to:

  • Manage orders, payment and delivery.

  • Carry out marketing operations (loyalty, promotions) and send advertisements by email to our customers who have not objected to them or who have accepted them:

    • On products similar to those they ordered.

Legal bases of processing

  • Order management: the legal basis for processing is the performance of a contract (see article 6.1.b) of the European Data Protection Regulation).

  • Sending commercial solicitations by email on products similar to those ordered by customers: the legal basis for processing is the legitimate interest of the company (see Article 6.1.f) of the European Data Protection Regulation), namely promote our products to our customers.

Data Categories

  • Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, date of birth, internal processing code allowing the identification of the customer, data relating to registration on opposition lists.

  • Data relating to orders: transaction number, details of purchases, amount of purchases, data relating to the payment of invoices (payments, unpaid bills, discounts), product returns.

  • Data relating to the means of payment: bank card number, expiry date of the bank card, visual cryptogram (which is immediately erased).

  • Data necessary for carrying out loyalty and prospecting actions: purchase history.

Data recipients

  • The customer and billing services of Domaine Michel Arcelain are the recipients of all categories of data.

  • Its subcontractors, responsible for the delivery of its orders, are recipients of the identity, address, telephone number and email address of our customers.

Data retention period

  • Data necessary for order management and invoicing: for the entire duration of the commercial relationship and ten (10) years for accounting obligations.

  • Data necessary for carrying out loyalty and prospecting actions: for the entire duration of the commercial relationship and three (3) years from the last purchase.

  • Data relating to means of payment: these data are not kept by the company Domaine Michel Arcelain; they are collected during the transaction and are immediately deleted upon payment of the purchase.

  • Data concerning opposition lists to be received from prospecting: three (3) years.

Your rights

If you no longer wish to receive advertising from Domaine Michel Arcelain, please contact us.

You can access the data concerning you, rectify it or have it erased. You also have a right to portability and a right to limit the processing of your data (Consult the cnil.fr website for more information on your rights).

To exercise these rights or for any questions about the processing of your data in this device, you can contact us at the following email address:  domaine@michelarcelain.com  or at the postal address:

Domaine Michel Arcelain

9 rue Mareau

21630 Pommard

If you believe, after contacting Domaine Michel Arcelain, that your "Data Protection" rights have not been respected, you can file a complaint online with the CNIL.

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